Subprocessors
Last updated: 17 iulie 2026
The German version of this document is the legally binding original. Translations into other languages are provided as a courtesy; in case of discrepancies, the German version prevails.
Overview
Capwork e.U. (Owner: Nikolas Kain) uses the subprocessors listed below to provide the Capwork service. This list is provided pursuant to Art. 28(2) GDPR and our Data Processing Agreement (AVV).
Each subprocessor is contractually obligated to maintain a level of protection equivalent to GDPR requirements. Third-country transfers occur exclusively on the basis of appropriate safeguards (EU-US Data Privacy Framework and/or Standard Contractual Clauses pursuant to Module 2/3).
List of subprocessors
| Provider | Purpose | Data categories | Region / location | Transfer legal basis |
|---|---|---|---|---|
| Google Cloud Platform (Google Ireland Ltd.) | Hosting, database, application runtime, logging, secret management, storage | All personal data processed in the course of using the service (contact data, bookings, invoices, content) | europe-west1, europe-west4, eur3 | EU-US DPF + SCCs (Module 2/3) |
| Firebase Authentication / Identity Platform (Google Ireland Ltd.) | User authentication, session tokens | Email address, authentication tokens, IP address, sign-in timestamps | EU | EU-US DPF + SCCs (Module 2/3) |
| Vertex AI — Gemini & Anthropic Claude (Google Ireland Ltd.) | Inferență IA (Google Gemini, precum și modele partenere ca Anthropic Claude, operate prin Vertex AI) pentru analiza feedbackului, insights, OCR, contextul comenzilor | Text inputs to AI features (anonymized/aggregated where possible) | europe-west1, europe-west4, eu | EU-US DPF + SCCs (Module 2/3) |
| Stripe Payments Europe Ltd. | Payment processing, billing, EU VAT/OSS tax management | Name, email, billing address, VAT ID, payment method details (processed by Stripe itself, never by Capwork) | Ireland (EU) | Within EU — no transfer |
| Twilio Ireland Limited | Sending and receiving SMS and WhatsApp messages | Phone number, message content, delivery status | Ireland (EU) | Within EU — no transfer |
| Bird B.V. | Subprocessors.rows.bird.purpose | Subprocessors.rows.bird.data | Amsterdam, Netherlands (EU) | Within EU — no transfer |
| Google Workspace / Gmail (Google Ireland Ltd.) | Trimiterea de e-mailuri ale platformei către utilizatorii înregistrați (mesaje de bun venit și de integrare) | Nume, adresă de e-mail, conținutul mesajului (inclusiv documentele legale acceptate ca atașamente) | EU | EU-US DPF + SCCs (Module 2/3) |
| Google Maps Platform (Google Ireland Ltd.) | Căutare de adrese, calcularea hărților și a distanțelor (geocodare, matrice de distanțe) pentru funcțiile de programări, comenzi și vehicule | Date de adresă introduse sau stocate; la accesarea pe pagini publice, adresa IP a dispozitivului | EU / global | EU-US DPF + SCCs (Module 2/3) |
Changes and right to object
Capwork notifies controllers at least 30 days in advance of adding a new subprocessor, by email to the stored contact address and by updating this list.
Controllers may object within this period. In case of a legitimate objection, the parties will jointly seek a solution; if this is not possible, both sides have a right of extraordinary termination.