Two crews, one van, and the part is still at the wholesaler
The job was scheduled. Somebody just did not know that the van was already out, that the only person with the certificate was on holiday, or that the part ran out last Thursday. The crew arrives, cannot work, and drives back.
Sound familiar?
- Two jobs are assigned the same van, and you find out on the morning.
- A job needs a specific qualification, and it was given to someone without it.
- The team arrives without the part, and the day becomes a trip to the wholesaler.
- Holiday is on a whiteboard, the schedule is in a spreadsheet, and they disagree.
- Only one person knows how the week actually fits together, and they cannot take leave.
- You order stock when you notice a gap, not before it stops a job.
What it actually costs
An aborted visit costs twice: the hours and travel you cannot bill, and the slot the job now has to take a second time. Add the customer who took a day off for nothing, and it costs a third time in goodwill you never get to measure.
How Capwork fixes it
- 1
A job reserves everything it needs, at once
People, vehicles, tools and materials are reserved together for the window the job actually occupies. If any one of them is not free, the slot is never offered — so the double-booked van stops being possible.
- 2
Skills and certificates decide who can be booked
Work that needs a qualification can only be assigned to someone who holds it. You stop finding out about the mismatch on site.
- 3
Absences and stock are part of availability
Holiday, sick leave and working hours feed straight into who can be booked. Stock levels feed into whether a job can go ahead, so a part running low surfaces before it stops a job rather than after.
- 4
When somebody is off, you see the new plan first
Sick leave or holiday triggers a proposed re-plan — who else holds the right skills, who has a free window, what still fits. You approve it before anything changes, and the plan stops living in one person’s head.
- 5
The same proposals for vans and equipment
In developmentPut a vehicle into maintenance today and you can see every job it is reserved for, then decide what happens to each. Having Capwork propose the swap for equipment the way it already does for people is in development.
See it with real data
Open an example business with staff, skills, vehicles and stock already set up. Mark somebody off sick and watch what the schedule proposes. No signup, nothing to install.
Open the live demoWhat you need for this
Usage-based, so a quiet month costs less. Start with the team and add vehicles or stock when they earn their place.
FAQ
No. Start with people and the one resource that actually causes your problems — usually vehicles. You can add tools and materials later; each is a separate module and priced separately.
Skills and certificates are recorded against each person, and services state what they require. Availability is then derived from the overlap, so an unqualified assignment cannot be created.
Yes, each person sees their own work, in their own language, on their phone. What they can see beyond that is controlled by their role.
Their absence removes them from availability, and Capwork proposes cover from whoever has the right skills and a free window. You see the proposed plan and approve it before anything moves.
Put it into maintenance and you can see every job it is currently reserved for, so nothing is discovered on the morning. Choosing what happens to those jobs is yours for now — automatic replacement proposals for vehicles and equipment, the way sick leave already works for people, are in development.
Yes. Travel time and the vehicle are part of what a job reserves, so a day of on-site work is planned as it really happens rather than as a row of back-to-back appointments.
Make the plan something everyone can see
Add your team and your vans, and the first week plans itself.