Half your enquiries are sitting in an app nobody opened today
Email, WhatsApp, Instagram, the contact form, a note by the till. Every channel is somebody’s job and nobody’s job. The enquiries that get answered fast turn into work; the rest quietly go to a competitor.
AI-generated imageSound familiar?
- A customer says "I messaged you last week" and nobody can find it.
- Two people reply to the same enquiry, with different prices.
- Quotes take days because the details are scattered across three apps.
- Somebody goes on holiday and their inbox goes with them.
- You have no idea which channel actually brings in paying work.
- The same questions get answered from scratch, several times a day.
What you get back
Speed decides who wins the job, and speed is what one inbox buys you. Every enquiry lands in the same place whichever channel it came from, with the customer’s history already attached and a reply drafted for you — so the answer goes out while they are still deciding.
How Capwork fixes it
- 1
Your messages land in one shared inbox
Your existing mailbox, a Capwork address such as yourname@mail.capwork.io, WhatsApp and SMS all arrive in the same place. Nothing depends on who happens to have which app open, and nothing leaves with somebody on holiday.
- 2
Your request form feeds the same pipeline
The request form on your own site does not land in the inbox — it opens a structured request under Orders, already matched to a customer, with the same analysis behind it and the same route to a priced offer. Two doors in, one way to answer.
- 3
Enquiries arrive already understood
Capwork reads the message, works out what is being asked for and what is missing, and matches it to a customer and a service. You open a structured request rather than a wall of text.
- 4
Replies and quotes are drafted for you
You get a draft reply in the customer’s language, priced from your catalogue. Edit it, or send it. What took twenty minutes takes two, so the fast reply becomes the normal reply.
- 5
An accepted quote becomes real work
Accept, and the job exists everywhere it needs to: a booking in the diary with the right people and equipment reserved, and a customer record with the whole conversation already attached. Nobody retypes anything.
See it with real data
Open an example business with genuine enquiries waiting, and watch one turn into a priced quote and a scheduled job. No signup, nothing to install.
What you need for this
Usage-based, so a quiet month costs less. Start with the shared inbox and add the rest when it earns its place.
FAQ
Forward your existing mailbox to Capwork, or use a Capwork address, and connect WhatsApp and SMS through your own Twilio account. Your website’s request form is separate: it opens a structured request under Orders rather than a message in the inbox.
Not today. The inbox speaks email, WhatsApp and SMS. Further messaging channels are added as each one’s business API allows it — we would rather name the three that work than list ten that do not.
No. It drafts; you send. Nothing reaches a customer without a person approving it. Under the EU AI Act we also tell you plainly where AI was involved.
Capwork works in 24 EU languages. An enquiry in Italian is summarised for you in your language, and the draft reply comes back in Italian.
No. Keep your mailbox exactly as it is and forward it to Capwork. Replies go out from a Capwork address that routes answers straight back to your mailbox, and once you add two DNS records they go out from your own address instead.
Hosted and stored in EU datacenters, with AI requests running in EU regions. Where a provider may process data outside the EU, EU standard contractual clauses apply. A Data Processing Agreement under Art. 28 GDPR is available. Subprocessors are listed individually rather than as a vague catch-all.
More you can put right
Online booking
Online appointment booking for your website
No-shows and double-bookings
Stop no-shows and double-bookings
Where the money goes
Know where your money actually goes
Team, vans and kit
Who is qualified, who is in, which van is free
Staff roster
Staff roster online — with bookings and hours balances
Planning the day
Plan the week without re-planning it twice
Running out of stock
Stop jobs stalling on a missing part
Services in 24 languages
A service catalog in 24 languages, with product images
Customer records
Customer records that keep themselves up to date
Fleet under control
Fleet management: due dates, logbook and reservations
Suppliers at a glance
Supplier management — straight from your invoices
Nothing slips through
Tasks and approvals: so nothing slips through
Stop losing work to a slow reply
Connect one mailbox and see what is already sitting there unanswered.